Reference

istana 62 Terms & Conditions

istana 62 Terms & Conditions set out how you open an account, use Auto Roulette or Aviator, and connect DANA, OVO, GoPay or QRIS.

Account accessWallet rulesPolicy requests
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istana 62 istana 62 Terms & Conditions
HELP WITH TERMS

Where Policy Questions Go

A clear support path helps when a Terms & Conditions question affects your account or wallet status. From the account area, keep the relevant transaction reference, phone number and policy wording ready so we can identify the matter without asking you to repeat the full history. For an issue connected with access in Yogyakarta, Jakarta or another Indonesian location, availability still depends on local law.

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Account access

If phone verification blocks account access, refer to the exact Terms & Conditions section and your registered phone details. We use those account steps to check whether the restriction concerns identity, location or an incomplete request.

Wallet status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, keep your receipt reference with the policy clause involved. This lets us separate a payment-status query from a change to the Terms & Conditions.

Policy request

When you ask us to clarify, correct or change a policy point, state the section title and the account email or phone number linked to it. We can then direct the request to the right account support route.

DATA AND CONTROL

How We Apply These Conditions

Our Terms & Conditions work together with practical account controls rather than sitting apart from the access flow.

Account details

We use the name, phone details and account identifiers you submit to complete the phone verification step and connect a request with the correct account. Keep these details current so policy notices reach you.

Wallet records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt may be retained with the related account record. We use that reference to check status, reconcile a request and apply the wallet clauses.

Cookie choices

Cookies can retain a session path and basic page preference while you move from login to the Terms & Conditions page. Your browser settings control whether those files remain on the device.

Login protection

You are responsible for keeping your password and phone access private. If you notice an unfamiliar login or cannot complete verification, pause account use and contact us through the account support route.

Record retention

We retain account, policy and transaction records for the period needed to operate the account, resolve requests and meet applicable legal duties. A retention question should identify the account and record type.

Change requests

To request a correction to personal details or ask about a Terms & Conditions change, include the relevant section, your registered contact and the reason for the request. We may verify account ownership first.

Terms & Conditions Questions Answered

The questions below address the policy points that most often matter before account access, wallet use and game entry. We keep the answers tied to the wording shown on istana 62, including the phone verification step, local payment records and requests to correct or clarify account information.

You can open the Terms & Conditions page before entering the lobby or completing an account request. Read the current wording shown on istana 62, especially the clauses covering access, wallet records, account conduct and policy changes.

Yes. The Terms & Conditions apply to the account request and the phone verification step before access. We may pause an incomplete request until the registered details can be matched with the account information supplied.

DANA and QRIS are listed payment rails, alongside OVO, GoPay, bank transfer and virtual account. The Terms & Conditions require accurate receipt details, and wallet access depends on local law and account checks.

Ask us to correct the relevant account detail through the account support route, naming the section and registered phone or email. We may verify ownership before changing information connected with access or transactions.

We may update the Terms & Conditions when operational or legal requirements change. The revised wording will be placed where you can read it, and continued account use after the update means you accept the current version.

The main Terms & Conditions apply across titles such as Auto Roulette, Tennis Betting, Super Bingo and Royal Fishing. A game-specific notice may add details, so read both texts before entering that game area.

Send the request through the account support route with your registered contact, the exact policy section and the change or clarification sought. We may ask for account verification before discussing personal or transaction records.

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